NetBackup status code: 71

NetBackup status code: 71

Message: none of the files in the file list exist

Explanation: The files in the file list did not match any of the files on the client. This error can occur with only one file in the file list and the file cannot be backed up due to an I/O error.

Recommended Action: Do the following, as appropriate:

• Verify that the correct file list is specified for this client.
• On Windows clients, verify that the account used to start the NetBackup Client service has read access to the files.
  If you back up a network drive or a UNC (universal naming convention) path, do the following: use the Services application in the Windows Control Panel to verify that the NetBackup Client service does not start under the SYSTEM account. The SYSTEM account cannot access network drives.
  To back up network drives or UNC paths: change the NetBackup Client service startup to log in as a user that has permission to access network drives.
• Check the All Log Entries report for clues.
• To set up debug logging, do one of the following:
  • On UNIX, Linux, and Windows clients, create a debug log directory for bpbkar.
  • On other PC clients except Macintosh, create a debug log directory for bpcd (the bpcdlog is created automatically on Macintosh).
• Increase the amount of information that appears in the logs.
• Retry the operation and check the resulting debug logs.
• On Novell systems, do one of the following:
  • For the nontarget version of NetBackup for NetWare, the backup policy type must be NetWare, and the files list should include a forward slash (/) only. There should be nothing else in the files list.
    To check the policy type and files list, start Backup Policy Management and right-click the name of a policy. Click the Attributes tab to check the policy type; click the Files tab to check the contents of the files list.
  • For the target version, the backup policy type must be Standard, and the policy files list must be formatted as follows: /target_name where a forward slash precedes the variable target_name.
    To check the policy type and files list, start Backup Policy Management and right-click the name of a policy. Click the Attributes tab to check the policy type; click the Files tab to check the contents of the files list.
    For the target version, the following NetWare message may be another indicator of incorrect policy type (this message appears in the Novell client's bpcd log):

    unable to connect to service, scheduled access not specified

    Make sure that the policy type is set to Standard.
  • For either the target or the nontarget version of NetBackup for NetWare, make sure that the following are all at the same version: the NetWare loadable modules (NLMs) SMDR and TSAxxx (such as TSAFS and TSANDS). If they are not at the same version, status 71 may occur
    .